Privacy Policy

Privacy Policy

Effective Date: 05-11-2025
Welcome to Skinloom. We value your trust and are committed to protecting your personal information.
This Privacy Policy explains how we collect, use, and safeguard your data when you visit or purchase from www.theskinloom.com or interact with us on other platforms.

By accessing or purchasing from our website, you agree to this Privacy Policy and consent to the collection and use of your information as described below.

1. Information We Collect

We collect data to process your orders, provide better service, and enhance your experience.
This includes:

  • Personal details: Name, phone number, email address, billing and shipping address.

  • Order information: Products purchased, transaction details, and payment method.

  • Communication records: Messages may be shared via email, WhatsApp, or website chat for customer support.

  • Device data: Browser type, IP address, operating system, and usage analytics.

  • Cookies: Small files that store preferences and improve site functionality.

This policy also applies to interactions through partner platforms or any marketplaces where Skinloom products may be available.

2. How We Use Your Information

We use your information to:

  • Process and deliver your orders accurately.

  • Send order confirmations, shipping updates, and support responses.

  • Personalize recommendations and improve shopping experience.

  • Share special offers or marketing updates (only with your consent).

  • Prevent fraud, ensure security, and meet legal obligations.

We never sell or rent your personal data to third parties.

3. Payment Security

All online payments on Skinloom are SSL-encrypted and processed securely through trusted gateways.
We do not store or access your credit/debit card or banking information.
Transactions are handled only through verified payment partners such as Razorpay, Paytm, or similar providers.

4. Cookies & Tracking Technologies

We use cookies to:

  • Remember login preferences and cart items.

  • Analyze traffic and user behavior to improve our website.

  • Deliver personalized product suggestions and offers.

You can disable cookies anytime in your browser settings, but certain site features may not function properly.

5. Sharing of Information

We may share your data only with:

  • Courier and logistics partners for delivery.

  • Payment processors for secure transactions.

  • Customer support and IT teams for assistance or improvements.

  • Legal authorities, if required under applicable law.

All partners are bound by confidentiality and data protection agreements.

6. Data Retention

We retain your information only as long as needed to:

  • Complete orders and handle returns or refunds.

  • Provide customer support or comply with legal requirements.
    After this period, data is securely deleted or anonymized.

7. Your Rights

You have the right to:

  • Access, review, or correct your personal information.

  • Request deletion of your data when no longer required.

  • Withdraw consent for marketing or communication anytime.

  • Request details on how your information is used or stored.

To exercise these rights, contact us at care@theskinloom.com.

8. Email, SMS & WhatsApp Communication

By sharing your contact details, you consent to receive updates related to orders, offers, and promotions.
You can opt out of marketing messages anytime by selecting “unsubscribe” or contacting us directly via email or WhatsApp.

9. Data Protection & Security

We use strong security protocols to protect your data from unauthorized access or misuse.
All information is encrypted and handled using industry-standard security measures.
However, no online platform is completely risk-free, and by using our site, you acknowledge and accept this inherent risk.

10. Third Party Links

Our website may contain links to other websites
Skinloom is not responsible for the content or privacy practices of external sites. Please review their policies before providing personal data.

11. Updates to this Policy

We may update this Privacy Policy periodically.
Any changes will be reflected on this page with a revised 05-11-2025
We encourage you to review this page regularly to stay informed.

12. Contact Us

For any questions, concerns, or data-related requests, contact us at:
Email - care@theskinloom.com

www.theskinloom.com